Vision & Mission
Vision & Mission
The Ocean House, with its unique sense of history and place, is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant atmosphere.
Our greatest asset, and the key to our success, is our people. We believe that true world-class status is only achieved when a resort combines the traditions of its local community with exceptional personal service.
We believe each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contributions and importance.
Ocean House Vision
To have our properties be known as among the premier luxury destinations in the world; to create personal experiences for our guests that they will treasure for a lifetime; and to be the destination of choice for our discerning guests, members, associates, communities, and investors.
Ocean House Mission
Ocean House, with its unique sense of history and place, is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant setting. This is our hotel mission statement.
Pursuing this mission is a dedicated team of talented individuals. Knowledge and passion for exceptional, personalized service are the foundation upon which our experience is built.
We perform at extraordinary levels. We are professional in our appearance, language, and behavior.
We embrace and reflect the heritage and traditions of our location.
We consistently anticipate and are responsive to, the expressed and unexpressed wishes and needs of our guests.
We exercise good judgment and act to create unique, memorable and personalized experiences for our guests. We own and resolve guest problems brought to our attention.
We continuously seek opportunities to apply creativity and improve our service and product.
We create an environment of lateral service so that the needs of our guests and each other are met.
We value every individual’s contribution and personal growth within the company.
We treat everyone with dignity and respect at all times. We do what we say we will do and are honest and fair.
We will take an active role in service to our community.
We are committed to the collective success of our hotel in Rhode Island.